Return & Exchange

At Shopeology, we are dedicated to delivering impeccable craftsmanship in our jewelry. Should you receive a product in error or damaged, please review our Return and Exchange Policy:

Exchanges: We facilitate exchanges only for incorrect or damaged items. If you receive a product that doesn't match your order or is damaged, kindly report it within 24 hours of receiving your order. We will happily exchange the item for the correct one or provide a replacement for damaged goods.

How to Report an Issue: To report a wrong or damaged product, contact our customer support team within 24 hours of receiving your order. Reach out via email at cs@shopeology.pk or connect with us on WhatsApp at +923134499888. Include your order number and clear images of the incorrect or damaged item.

Conditions for Exchange:

• Exchanges are applicable only for incorrect or damaged products.
• Requests for exchanges must be made within 24 hours of receiving the order.
• The item must be unused, in its original packaging, and accompanied by the purchase receipt.

Our team at Shopeology is committed to ensuring your satisfaction. Thank you for choosing Shopeology, where your experience is as precious as our jewelry.